Returns & Refunds policy

You are entitled to a refund of your order within 30 days if returned in the original condition and unused or if there is a fault with the product.

The deadline for refunding an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the delivered product .

You can inform us of your decision to return a product for a refund by e-mailing the reason to artbyemzed95@gmail.com.

We will reimburse you no later than 30 days from the day on which we receive the returned goods using the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. The amount refunded may depend on the condition of the returned products. Where possible, full refunds will be given but partial ones may be necessary.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging and condition

• The good are unused and unworn in case of earrings

The following goods cannot be returned:

• Goods that were made custom to order.

• Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery such as earrings (may be eligible to a partial refund or in case of fault, a full refund)

• The supply of goods which are according to their nature, single use such as stickers.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

11 Billow Walk, South Morang, VIC 3752

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail artbyemzed95@gmail.com